How to Use HANDS Shinjuku (formerly Tokyu Hands) | Hours, Floor Guide, the 5F Tax-Free Counter, Pokémon, Ghibli and Gundam Goods, Teapots, Kitchen Knives, Stationery and Tools

Overview

HANDS is a store that sells household goods such as stationery, kitchenware, tools, cosmetics and toys. In 2022, the name changed from Tokyu Hands to HANDS (according to HANDS). HANDS Shinjuku is inside the Takashimaya Times Square building on the south side of Shinjuku Station. HANDS's sales floors are from 2F to 7F. The floor above, 8F, is the sales floor of Cainz, a household goods store.

Opening hours are 10:00–21:00.
The tax-free procedure for items bought in the HANDS sales areas is done at the Tax-Free Counter on 5F, on the day of purchase.
You can pay by credit card, UnionPay, Alipay, WeChat Pay, or a transportation IC card (such as Suica).

The entrance to the HANDS sales floor on 7F. A green sign says "HANDS" in white letters, and the pillar on the left has a guide to the sales floors on each floor from 8F down to 2F. The bottom of the standing sign in front says "5F TAX FREE COUNTER".

The photos show examples of the sales floors at the time they were taken (October 2026). Sales floors, products and prices may change. The floor numbers in this article are the same as the signs in the building (the ground floor is 1F).

Opening hours

HANDS Shinjuku is open 10:00–21:00 (according to HANDS).

The tax-free procedure must be completed by closing time on the day of purchase (according to HANDS).
Opening hours may change. Check the HANDS official website before you go.

Getting there

How to get there

The address is 5-24-2 Sendagaya, Shibuya-ku, Tokyo. Shinjuku Station has many exits, so if you head for the New South Gate on the south side, you are less likely to get lost.

Station or place	Walking time
New South Gate or Miraina Tower Gate of JR Shinjuku Station	About 2 min
Busta Shinjuku (expressway bus terminal)	About 2 min
Shinjuku-sanchome Station (Tokyo Metro Fukutoshin Line)	About 3 min; the building's B1F has an entrance connected to the subway station
Shinjuku Station (Toei Shinjuku Line, Toei Oedo Line, Keio New Line)	About 5 min

The same building also has the Takashimaya Shinjuku department store and other stores such as UNIQLO. How to use Takashimaya Shinjuku is explained in How to Use Takashimaya Shinjuku and Takashimaya Times Square | Hours, Access, the 11F Tax Refund Counter, the 5% Discount Card, HANDS and UNIQLO.
How to use transportation IC cards is explained in Welcome Suica: How to Buy and Use It | A 28-Day IC Card for Visitors to Japan.

Highlights

Floor guide

Floor	Main sales areas
8F	Cainz sales floor
7F	Kitchenware, tableware, teapots and other tea ware, sake ware, water bottles, kitchen knives, chopsticks, lunch boxes, bath goods, cleaning and laundry supplies, bedding
6F	Hand tools, power tools, screws and hardware, paint, wood, adhesives, sewing and handicraft supplies, craft supplies, shoe care supplies
5F	Character goods, puzzles, games, greeting cards, gift wrapping supplies, smartphone accessories, plants, pet supplies, Tax-Free Counter
4F	Stationery (ballpoint pens, fountain pens, notebooks, stickers, masking tape, stamps), planners, art supplies
3F	Cosmetics, skin care, hair care, health products
2F	Bags, travel goods (suitcases, travel voltage converters), wallets, umbrellas, name personalization counter

This table is based on the floor guide on the HANDS official website and the results of its in-store product search. Sales floors may change.

### 5F: Character goods and toys

The character goods and toys area. On the left are plastic model boxes and assembled samples, at the back are shelves of Pokémon plush toys, and in the center are shelves of character goods.

5F has a sales area with goods and toys featuring characters from Pokémon, Gundam, Studio Ghibli films and more. At the time the photos were taken, there were plush toys, plastic models, boxed toy cars, building block toys and wooden model kits.

Many Pokémon plush toys hang on shelves on the wall. On the shelves on the left, boxes of small Pokémon figures are lined up.

Plush toys of characters from Studio Ghibli works are lined up on shelves. Key chains hang on the shelves at the back.

Boxes of Gundam plastic models are lined up on shelves, and assembled plastic model samples stand in a clear case above.

Bags of small building block toys are lined up on shelves, and samples built from the blocks, including Pokémon, are placed in a clear case above.

The area for wooden model kits ("wooden puzzles"). A clear case holds models of a castle, a five-story pagoda, a sailing ship, cars and musical instruments built from thin wooden boards, and boxes are lined up on the shelves below.

The wooden model kits are built by taking the parts out of thin wooden boards. The signs in the sales area call them "wooden puzzles". At the time the photos were taken, there were also some in the shape of Japanese castles and five-story pagodas.

A shelf of greeting cards. Cards with Japanese designs such as Mount Fuji, cranes and flowers are lined up, and a sign says "Give a traditional Japanese style card".

Ukiyo-e postcards showing actors, women, Mount Fuji and waves are lined up on a rotating rack, with a price tag for each type.

The card area on 5F has greeting cards with Japanese designs such as Mount Fuji, cranes and flowers, and ukiyo-e postcards.

A rotating sticker rack. Stickers with designs of Mount Fuji, the Japanese flag and a large wave hang on it, along with character stickers. There is another sticker area at the back.

Key chains featuring anime characters and others, and pass cases, hang on shelves, with tote bags hanging below.

There is also an area with stickers featuring designs such as Mount Fuji and the Japanese flag, and anime character stickers and key chains.

### 7F: Teapots and other tea ware, sake ware, kitchen knives

A shelf of tea ware. Black iron teapots and colored teapots are on the top shelf, matcha bowls and bamboo whisks on the middle shelf, and tea caddies on the bottom shelf.

The tea ware area on 7F has teapots, iron teapots, bowls and bamboo whisks for making matcha, and tea caddies for storing tea leaves.

A shelf of sake ware. Tokkuri flasks, ochoko cups and glasses for sake are lined up, with a sign above reading "バー用品" (bar supplies).

Sake ware, such as tokkuri flasks for pouring sake and small ochoko cups, is also on 7F.

A shelf of water bottles and insulated bottles. Bottles of different colors and sizes are lined up on many shelves.

There is also an area for water bottles and insulated bottles that keep drinks hot or cold.
Kitchen knives are in the kitchenware area on 7F.
7F has a knife sharpening counter. When choosing a kitchen knife, you can ask store staff who know a lot about kitchen knives for advice (according to HANDS).

### 6F: Tools and craft supplies

A shelf of hand tools. Wrenches, spanners, pliers and other tools hang across the whole wall.

A shelf of power tools. Samples such as electric drills hang on the wall, and boxes are lined up on the shelves below.

6F has areas for hand tools such as wrenches and screwdrivers, and for power tools. Some electrical products sold in Japan can only be used with Japan's voltage. Voltage and plugs are explained in Plugs and Voltage in Japan | Type A Plugs and 100V: How to Check Whether You Need a Plug Adapter or Transformer.

A shelf of craft supplies. Bags of clay and resin materials are lined up, samples of finished pieces are placed in a clear case above, and accessory parts hang on the wall on the right.

6F also has areas for craft supplies such as clay and accessory parts, and for sewing and handicraft supplies.

### 4F: Stationery

A shelf of ballpoint pens. Ballpoint pens are arranged by color and type, with a price tag for each type. Paper for trying out the pens is placed in front.

4F is the stationery floor, with ballpoint pens, mechanical pencils, fountain pens, notebooks, stickers, masking tape and more. Ballpoint pens are arranged on the shelves by type, and paper is provided for trying them out.

Step by step

Tax-free procedure (5F)

For items bought in the HANDS sales areas, the tax-free procedure is done not at the register on each sales floor but at the Tax-Free Counter on 5F (according to HANDS). It applies when the total of the items you buy at HANDS Shinjuku in one day is ¥5,000 (tax excluded) or more. Who is eligible, which items qualify, and the detailed conditions of the national system are explained in Tax-Free Shopping in Japan | The Refund Method from November 2026 and What to Do When You Leave Japan.

Pay the price including consumption tax at the register on each floor, and receive the receipt.
By closing time on the day of purchase, take your passport and the receipts to the Tax-Free Counter on 5F.
Complete the procedure at the counter.

You need your actual passport. You cannot complete the procedure with a copy of your passport, your passport number, or any other ID (according to HANDS).
Only receipts from HANDS Shinjuku can be used for the procedure. They cannot be combined with receipts from other stores in the same building or from other HANDS stores (according to HANDS). Items bought on the department store floors of Takashimaya Shinjuku are processed at Takashimaya's Tax Refund Counter on 11F (How to Use Takashimaya Shinjuku and Takashimaya Times Square | Hours, Access, the 11F Tax Refund Counter, the 5% Discount Card, HANDS and UNIQLO).
Check at the counter whether items bought at the Cainz sales floor on 8F can be processed together at this Tax-Free Counter.
Items bought for business or resale are not eligible for tax exemption (according to HANDS).

For items bought on or after November 1, 2026

The steps above are HANDS's information at the time this article was written (October 2026). For items bought on or after November 1, 2026, Japan's tax-free system changes to a method in which you receive a refund of the consumption tax after customs confirmation when you leave Japan (information from the Japan Tourism Agency; Tax-Free Shopping in Japan | The Refund Method from November 2026 and What to Do When You Leave Japan). At the time this article was written, the HANDS official website did not explain how you receive the refund at HANDS for items bought on or after November 1, 2026. Confirm at the Tax-Free Counter when you do the procedure.

Services

Useful services for travelers

Name personalization: At the name personalization counter on 2F, you can have a name put on writing instruments, small leather goods, chopsticks, and handkerchiefs or towels. Buy the eligible item first, then ask the store staff (according to HANDS). Check at the counter how the name is put on, the fee, and how long it takes to finish.
Knife sharpening: You can have kitchen knives sharpened at the counter on 7F (according to HANDS).
Free Wi-Fi: Available inside the store. The network name is Hands_FreeSpot (according to HANDS).
Bags: A bag for your purchases costs ¥10 per bag, regardless of size (according to HANDS).

### Sending items outside Japan and exchanging currency

HANDS does not offer a service for sending purchases outside Japan, and does not exchange foreign currency (according to HANDS). Takashimaya Shinjuku in the same building has foreign currency exchange (11F) and a counter for sending packages outside Japan (7F) (according to HANDS). At that counter, check whether items bought in the HANDS sales areas can also be sent.

Good to know

Things to note

Some knives and other bladed items cannot be taken into the airplane cabin (information from the Ministry of Land, Infrastructure, Transport and Tourism). Check with your airline how they are handled, such as whether they can be packed in a checked suitcase.
Hygiene products and food cannot be returned or exchanged, except when they are defective (according to HANDS).
Opening hours, sales floors and services may change. Check the latest information on the HANDS official website before you go.
Using cash and cards in Japan is explained in Do You Need Cash in Japan? | Where Cards Work, ATMs That Accept Overseas Cards, and Currency Exchange, and staying connected during your trip in Getting Online in Japan | eSIM vs SIM Card vs Pocket Wi-Fi, What to Check First, and Airport Pickup.

Also available in