How to Use Isetan Shinjuku | Hours, Access, Floors, the Tax-Free Counter on Main Building 6F, and the 5% Discount via the App

Overview

Isetan Shinjuku is a department store in Shinjuku-sanchome, in Shinjuku, Tokyo. It has two buildings, the Main Building and the Men's Building. The Main Building has sales floors for cosmetics, clothing, tableware, and food, from the food hall in the basement up to the restaurant floor on 7F, and the Men's Building has sales floors for men's clothing, shoes, and bags. For travelers who live outside Japan, two things matter: the Tax-Free Counter on Main Building 6F and the 5% discount you can get through the official smartphone app. This article explains the hours, how to get there, the highlights of each floor, the tax-free procedure, and services such as the discount and currency exchange, using Isetan Mitsukoshi's official information and photos taken on the sales floors.

The photos show one example of how the store looked at the time they were taken (October 2026). Sales floors, events, and hours may change. The floor numbers in this article are the same as the signs in the building (the ground floor is 1F, and the basement floor is B1F).

Opening hours

Hours

• Hours differ by floor and by shop (Isetan Mitsukoshi's information). Event venues may close early on the last day.
• Hours may change. Before you go, check the official website (it has pages in English, Simplified Chinese, Traditional Chinese, and Korean).

Getting there

How to get there

The address is 3-14-1 Shinjuku, Shinjuku-ku, Tokyo. The nearest station is Shinjuku-sanchome Station on the Tokyo Metro Marunouchi Line; exits B3, B4, and B5 connect directly to B1F of the Main Building.

• The Tokyo Metro Fukutoshin Line and the Toei Shinjuku Line also stop at Shinjuku-sanchome Station. Whichever line you arrive on, the walking time is almost the same as from the Marunouchi Line (Isetan Mitsukoshi's information).
• Tokyo subway tickets are explained in Tokyo Subway Ticket (24, 48 and 72 hours) | Prices, where to buy it and how to use Tokyo's unlimited subway pass, and IC cards in Welcome Suica: How to Buy and Use It | A 28-Day IC Card for Visitors to Japan.

Highlights

Floor highlights

According to Isetan Mitsukoshi's English floor guide, the floors of the Main Building are as follows (as of October 2026).

The Men's Building is the building next to the Main Building; from B1F to 8F are the sales floors for men's clothing, shoes, bags, and cosmetics. Sales floors may move without notice because of renovations and the like (Isetan Mitsukoshi's information).

### The food hall on B1F

Main Building B1F is the food hall that Japanese department stores call the "depachika". Shops selling Japanese sweets, Western-style sweets, bento, and prepared dishes line both sides of the aisles, and the pillars have section numbers and floor guides.

Boxed sweets make good souvenirs. Check how many days they keep by looking at the label on the package or by asking the shop staff.

### Household goods and tableware

Japanese tableware, such as lacquerware and ceramics, is on the tableware floor. For fragile items, either have them wrapped before you take them with you, or ask for delivery (explained under "Services for travelers").

### The restaurant floor on 7F

The restaurant floor on Main Building 7F opens later and closes later than the sales floors, and is open from 11:00 to 22:00. There are Japanese, Western, and Asian restaurants, and food samples and menus with photos are displayed in front of each restaurant.

Step by step

Tax-free procedure (Main Building 6F)

Travelers who live outside Japan can get an exemption from consumption tax when their total purchases at the same store on the same day come to ¥5,000 (tax excluded) or more. Who is eligible, which items qualify, and the detailed conditions of the national system are explained in Tax-Free Shopping in Japan | The Refund Method from November 2026 and What to Do When You Leave Japan. At Isetan Shinjuku, the procedure is done all at once at the Tax-Free Counter on Main Building 6F, not at the registers on each sales floor.

1. Shop on each sales floor and receive the receipts.
2. On the same day you buy, go to the Tax-Free Counter on Main Building 6F. Bring your passport, the receipts, and the items you bought. If you paid with a credit card or a payment app, bring every card and app you used.
3. Complete the procedure at the counter. Only the person who made the purchase can do the procedure; no one else can do it in their place.

• Your passport needs a stamp or similar that shows the date you entered Japan (Isetan Mitsukoshi's information).
• A fee is charged for the tax-free procedure. The amount of the fee is not stated on the official website. Check at the counter.
• After the procedure, you cannot return the items, and the price you paid for them cannot be refunded.

What changes for purchases made on or after November 1, 2026

For purchases made on or after November 1, 2026, Japan's tax-free system changes to a method in which you pay the price including consumption tax at the store, and receive a refund of the consumption tax after customs confirmation when you leave Japan (Japan Tourism Agency's information; Tax-Free Shopping in Japan | The Refund Method from November 2026 and What to Do When You Leave Japan). Isetan Mitsukoshi's information for November onward says the following.

• The refund is made after customs confirmation, to a credit card in your own name (VISA, Mastercard, American Express, JCB, Diners Club, UnionPay) or to your own mobile payment app (Alipay, WeChat Pay), with the fee deducted. Isetan Mitsukoshi's information does not say whether this must be the same card or app you used to pay. Check at the counter.
• Customs confirmation must be received within 90 days of the day you completed the procedure at the store. If you could not receive customs confirmation, no refund is made.

Purchases made on or before October 31, 2026

Under the system in effect through October 31, 2026, the exemption from consumption tax is handled at the time of the tax-free procedure at the store, not after you leave Japan (Tax-Free Shopping in Japan | The Refund Method from November 2026 and What to Do When You Leave Japan). The place of the procedure (the Tax-Free Counter on Main Building 6F) and the deadline (the same day you buy) are the same as for purchases made on or after November 1. How the consumption tax amount is exempted or refunded to you will be explained at the counter.

Services

Services for travelers

### 5% discount via the official app (REWARDS)

• If you register with the Isetan Mitsukoshi Group's official app MITSUKOSHI ISETAN JAPAN (English, Korean, Simplified Chinese, Traditional Chinese) and show the app's "REWARDS" screen together with your passport, you get 5% off your purchases. It is for people who hold a passport issued outside Japan and have come to Japan on a short-term stay (Temporary Visitor).
• You need to prepare before using it. The order is: install the app → register as a member → register to use REWARDS (agree to the terms and register your passport information) → have it activated at the Tax-Free Counter (or at some service counters). Once activated, REWARDS can be used for 1 year.
• Some items are not discounted: items priced under ¥3,000 (tax excluded) each, items already marked down, food, food and drink at restaurants and cafes, charges for delivery, alterations, and repairs, and some brands (Louis Vuitton, Hermès, Chanel, Rolex, and others). The discount amount is in units of 10 yen; if the discount amount has a remainder of less than 10 yen, that remainder is dropped. It cannot be combined with other discounts, but it can be combined with tax-free shopping.
• The former GUEST CARD (a paper card) stopped being issued on March 25, 2025. People who already have one can continue to use it. The discount rate and the items that are not discounted are the same as for the app discount.
• People who live in China, Hong Kong, or Macau cannot use this app. The same service is provided through a WeChat mini program (Isetan Mitsukoshi's information).

### Foreign currency exchange machines

At the International Customer Service Center on Main Building 6F and at the ATM area on Main Building B1F, there are machines that exchange foreign banknotes into Japanese yen. They handle 12 currencies, including US dollars, euros, Chinese yuan, Taiwan dollars, Hong Kong dollars, Korean won, British pounds, Singapore dollars, Australian dollars, Thai baht, and Malaysian ringgit (Isetan Mitsukoshi's information). Coins cannot be exchanged. How to use cash and cards in Japan is explained in Do You Need Cash in Japan? | Where Cards Work, ATMs That Accept Overseas Cards, and Currency Exchange.

### Wi-Fi, strollers, and delivery

• Free Wi-Fi is available in the store.
• Stroller rental is on Main Building B1F. The number of strollers is limited.
• On Main Building B1F, there is a counter for sending the items you bought to addresses within Japan and to other countries. How to send large luggage is explained in Send Your Suitcase by Courier | Airport to Accommodation, Accommodation to Airport (Yamato Transport).

Good to know

Things to note

• Keep the items you bought tax-free with you until you receive customs confirmation when you leave Japan. Items you have used or eaten in Japan cannot be refunded (Tax-Free Shopping in Japan | The Refund Method from November 2026 and What to Do When You Leave Japan).
• Hours, sales floors, and services may change. Before you go, check the latest information on Isetan Mitsukoshi's official website.
• Connectivity for using apps and maps during your trip is explained in Getting Online in Japan | eSIM vs SIM Card vs Pocket Wi-Fi, What to Check First, and Airport Pickup.