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How to Use Takashimaya Shinjuku and Takashimaya Times Square | Hours, Access, the 11F Tax Refund Counter, the 5% Discount Card, HANDS and UNIQLO

Takashimaya Shinjuku is a department store on the south side of Shinjuku Station, and together with HANDS, UNIQLO, Nitori and a restaurant floor it forms Takashimaya Times Square. This article explains the opening hours, how to get there from the New South Gate of Shinjuku Station and from Busta Shinjuku, the floors, the procedure and fee at the 11F Tax Refund Counter, the 5% discount TAKASHIMAYA SHOPPER'S CARD you can get by showing your passport, and services such as Wi-Fi, coin lockers and shipping outside Japan, based on Takashimaya's official information and photos taken on the sales floors.

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Overview

Takashimaya Shinjuku is a department store on the south side of Shinjuku Station. The area made up of the department store building and specialty stores such as HANDS (household goods), UNIQLO (clothing), Nitori (furniture), a store for books in English and other non-Japanese languages, and restaurant floors spread over three floors from 12F to 14F is called Takashimaya Times Square. You can buy everything from cosmetics, clothing and food to stationery, craft supplies and kitchenware in one place, so it is a good place for travelers to buy souvenirs all at once. Tax-free procedures for items bought in the department store are done at the Tax Refund Counter on 11F, and if you show your passport you can get a card that gives a 5% discount.

The outside entrance of Takashimaya Shinjuku. Above the glass doors is a sign reading "Takashimaya" in red letters.

The photos show examples of the store at the time they were taken (October 2026). Sales floors, events and opening hours may change. The floor numbers in this article are the same as the signs in the building (the ground floor is 1F, and the basement floor is B1F).

Opening hours

Opening hours

PlaceOpening hours
Takashimaya Shinjuku (department store sales floors)10:30–19:30
Tax Refund Counter on 11F11:00–19:30
HANDS Shinjuku (2F–7F)10:00–21:00
UNIQLO (12F)10:00–21:00
Nitori (South Building, 1F–5F)10:00–21:00
Books Kinokuniya Tokyo (South Building, 6F; books in English and other non-Japanese languages)10:30–19:30
Restaurants Park (12F–14F)11:00–23:00; varies by restaurant
In front of the escalators on 4F. A sign on a pillar reads "4", "Femme Maison" and "Homme Maison", the wall reads "4F 紳士服・雑貨" (men's clothing and accessories), and a sign in the foreground reads "本日の営業時間 新宿タカシマヤ 10:30〜19:30" (today's opening hours, Takashimaya Shinjuku, 10:30–19:30).
  • Even within the department store, some sales floors have different hours. Each specialty store has its own hours (according to Takashimaya).
  • Opening hours may change without notice. Check the official website before you go.

Getting there

How to get there

The address is 5-24-2 Sendagaya, Shibuya-ku, Tokyo. Shinjuku Station has many exits, so if you head for the New South Gate on the south side, you are less likely to get lost.

Station or placeWalking time
New South Gate or Miraina Tower Gate of JR Shinjuku StationAbout 2 min
Busta Shinjuku (expressway bus terminal)About 2 min
Shinjuku-sanchome Station (Tokyo Metro Fukutoshin Line)About 3 min; the department store's B1F has an entrance from the subway
Shinjuku Station (Toei Shinjuku Line, Toei Oedo Line, Keio New Line)About 5 min

Highlights

Floor highlights

### Department store (Takashimaya Shinjuku)

  • B1F is the food floor, with shops selling sweets, boxed meals and prepared dishes.
  • 1F is the cosmetics floor, with counters of each brand.
  • On 4F there is a men's clothing and accessories section and a watches and jewelry section.
  • The counter for shipping outside Japan is on 7F, and the Tax Refund Counter is on 11F.
The cosmetics floor on 1F. Beyond the white stone pillars, counters of each brand are lined up.
The food floor on B1F. Boxed sweets are lined up on the counter of a sweets shop, and people are walking along the aisle in the back.
Shelves on the sweets floor on B1F. Boxed sweets are arranged by type.

Boxed sweets are good as souvenirs. Check how many days they keep by looking at the package label or asking the staff.

The entrance of the kimono (traditional Japanese clothing) floor. A navy noren (a split curtain) with the Takashimaya crest (the character 高 inside a circle) hangs there, and a mannequin dressed in a long-sleeved furisode kimono stands beside it.

There is also a kimono (traditional Japanese clothing) section. A navy noren (a split curtain) with the Takashimaya crest hangs at the entrance.

### Specialty stores (the stores in Takashimaya Times Square other than the department store)

The entrance of HANDS Shinjuku. A green sign reads "HANDS" in white letters, and a pillar shows a floor map and a guide to the sales floors on each level.

HANDS Shinjuku is a household goods store from 2F to 7F, with stationery, craft supplies, kitchenware, travel goods and tools. If you want Japanese stationery or kitchenware as souvenirs, you can find them all at this store.

The kitchenware floor at HANDS. Dishes and cooking tools are lined up on the shelves.
The craft supplies floor at HANDS. Ribbons in many colors are wound on spools and lined up on the shelves.
The stationery floor at HANDS. Ballpoint pens are arranged by type on the shelves, each with a price tag.
The entrance of UNIQLO on 12F. Under the red sign, clothing shelves and mannequins are lined up.
  • UNIQLO is on 12F.
  • Nitori is a furniture and household goods store from 1F to 5F of the South Building.
  • Books Kinokuniya Tokyo, on 6F of the South Building, is a bookstore specializing in books in English and other non-Japanese languages.
  • Restaurants Park is a restaurant zone spread over three floors, from 12F to 14F.

Step by step

Tax-free procedure (11F)

The entrance of the Tax Refund Counter on 11F. On a wooden wall, "TAKASHIMAYA Tax Refund Counter" is written in English, Simplified Chinese, Traditional Chinese, Korean, Thai and Japanese, and below it are the "Japan. Tax-free Shop" mark and shelves of tourist information booklets in each language.

For items bought in the department store, the tax-free procedure is done not at the sales floor register but at the Tax Refund Counter on 11F, on the day of purchase. The counter accepts applications 11:00–19:30. It applies to purchases made on the department store sales floors on the same day that total ¥5,000 (tax excluded) or more. Who is eligible, which items qualify, and the detailed conditions of the national system are explained in Tax-Free Shopping in Japan | The Refund Method from November 2026 and What to Do When You Leave Japan. Items bought at specialty stores such as HANDS and UNIQLO are not handled at this Tax Refund Counter. Follow the instructions of each store.

Inside the Tax Refund Counter on 11F. Beyond the queue belts, several machines for the procedure are lined up, and a sign in the foreground reads "11TH FLOOR Tax Refund counter Opening hours 11:00→19:30 Application period: Only on the day of purchase".
  1. Shop at each sales floor and receive the receipts.
  2. Take the receipts, passport and purchased items to the Tax Refund Counter on 11F. If you paid for any items by credit card, also bring that card. Only the person who made the purchase can do the procedure; no one else can do it on their behalf.
  3. Complete the procedure at the counter. 1.55% of the price of the eligible items is deducted as a system usage fee.
  • For items paid for by credit card, the name on the card must be the same as the name in the passport. The card must also be signed on the back by the holder.
  • The passport must have the stamp showing your entry into Japan. People who entered through an automated gate or a facial recognition gate and do not have the stamp cannot complete the procedure (according to Takashimaya).
  • Items cannot be returned after the procedure. There is an upper limit on the number of items that can be handled in one procedure. Check the details at the Tax Refund Counter.

What changes for purchases made on or after November 1, 2026

For purchases made on or after November 1, 2026, Japan's tax-free system changes to a method in which you pay the price including consumption tax at the store, and receive a refund of the consumption tax after customs confirmation when you leave Japan (information from the Japan Tourism Agency; Tax-Free Shopping in Japan | The Refund Method from November 2026 and What to Do When You Leave Japan). For items bought on or after November 1, 2026, how you receive the refund at Takashimaya was not yet explained on its official website at the time this article was written (October 2026). Confirm at the Tax Refund Counter when you do the procedure. For purchases made on or before October 31, 2026, when you complete the procedure described above, the consumption tax amount is returned by one of the following methods: cash (Japanese yen), credit card, Alipay or WeChat Pay (according to Takashimaya).

Services

Services for travelers

### A 5% discount card you can get with your passport

  • Travelers who are eligible for tax-free shopping can get a TAKASHIMAYA SHOPPER'S CARD by showing their passport at designated places such as the Tax Refund Counter. When a single purchase is ¥3,000 (tax excluded) or more, you get a 5% discount.
  • Payment methods when using the card are cash (Japanese yen), credit card, UnionPay card, Alipay and WeChat Pay.
  • The watch and jewelry floor and luxury brands are not eligible. Some other floors and products are also not eligible. The card cannot be used at the specialty stores adjoining Takashimaya (according to Takashimaya).

### Phone interpretation, Wi-Fi, lockers and shipping outside Japan

Good to know

Points to note

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