How to Shop at NITORI in Japan | Tax-Free Conditions and Stores, Payment, Shipping Outside Japan, Returns, Tableware and Kitchenware, NITORI Shinjuku Takashimaya Times Square

Overview

NITORI is a Japanese store for furniture and household goods. It has stores all over Japan and sells everything from furniture such as sofas and beds to tableware, chopsticks, frying pans, storage goods, and bedding. This article explains what travelers should know when shopping at NITORI in Japan, based on NITORI's official information (checked on October 11, 2026).

Only some stores offer tax-free procedures. As of October 11, 2026, 28 stores are listed on the “免税対応店舗一覧” (List of tax-free stores) in NITORI's store locator.
Your purchase is tax-free when the total you buy at one store on the same day is ¥5,000 (tax excluded) or more in prices excluding consumption tax.
Stores cannot ship items outside Japan. Large items such as furniture are hard to take out of Japan, so tableware and kitchenware that fit in a suitcase are easy items for travelers to buy.
Transit IC cards (such as Suica) cannot be used at most stores.

The front of a NITORI store seen from the street. Large “NITORI” letters are above the glass wall, and the curtain section can be seen through the windows of the upper floors. To the left of the entrance are a red “Tax Free” sign and a sign showing the opening hours “10:00–21:00”.

The photos show one example of the store and its sections at NITORI Shinjuku Takashimaya Times Square, on the south side of Shinjuku Station, taken in October 2026. Sections, items, and prices may change. The floor numbers in this article are the same as the building's signs (the ground floor is 1F).

Step by step

Buying tax-free

According to NITORI's information, the people who can buy tax-free and the purchase conditions are as follows.

People who do not have Japanese nationality, who entered Japan for a short-term stay, and for whom fewer than 6 months have passed since entering Japan.
The total you buy at one store on the same day is ¥5,000 (tax excluded) or more in prices excluding consumption tax.
Batteries, light bulbs, and cosmetics are classed as “consumables” and are counted separately from other items. Consumables are tax-free when the total of the consumables alone is ¥5,000 (tax excluded) or more.
At the store, show the landing permission sticker placed in your passport when you entered Japan. However, NITORI says that people who use Visit Japan Web (called “Visit Japan アプリ” (Visit Japan app) in NITORI's information) can buy tax-free without showing their passport or the sticker.

Changes from November 1, 2026

Japan's tax-free system changes for purchases made on or after November 1, 2026 (Japan Tourism Agency information).

For purchases made by October 31, 2026, you pay the price excluding consumption tax at the store.
For purchases made on or after November 1, 2026, you pay the price including consumption tax at the store. When you leave Japan, the consumption tax amount is refunded after you go through a customs check at the airport or port. To receive the refund, you must leave Japan within 90 days of the purchase date and go through the customs check at that time.
How you receive the refund differs by store. As of October 11, 2026, NITORI has not announced how you will receive refunds for purchases made on or after November 1. Check at the register when you buy.

The procedure when leaving Japan is explained in Tax-Free Shopping in Japan | The Refund Method from November 2026 and What to Do When You Leave Japan.

What to buy

Tableware and kitchenware

Small items such as tableware, chopsticks, and kitchenware are easy for travelers to pack in a suitcase and take home. The Shinjuku Takashimaya Times Square store has sections like the following (photos taken in October 2026).

Shelves of rice bowls. Rice bowls in different colors and patterns, such as stripes, polka dots, and plain, are lined up on many shelves, with price tags on the shelves. Tall buildings can be seen outside the window on the right.

Shelves of donburi bowls and other bowls. Brown, navy, white, and gray bowls are lined up on many shelves, with price tags on the shelves.

Shelves of dark blue plates and bowls. Large plates and mugs are displayed on top, and white plates with patterns are lined up on the lower shelves.

Rice bowls, donburi bowls, plates, and mugs are lined up on the shelves by color and pattern. Prices are written on tags attached to the shelves. The prices shown in the photos in this article are from when the photos were taken and may change.

The wall of the chopsticks section. Chopsticks in bags hang in many rows, with sets of several pairs of chopsticks on the upper shelves. Chopstick holders and wooden trays are on the lower shelves.

The chopsticks section has single pairs of chopsticks and sets of several pairs. Some sets are labeled dishwasher-safe on the package.

The frying pan section. Frying pans of different sizes are hanging, and the blue tags on the shelves say “IH・ガス火兼用” (For both IH and gas).

The tags in the frying pan section say “IH・ガス火兼用” (For both IH and gas). Whether a frying pan can be used on an IH (induction heating) cooker depends on the material of the pan. According to NITORI's information, frying pans made only of aluminum cannot be used on IH cookers. Pans marked “IH対応” (IH compatible) on the bottom can be used.

A wall of kitchenware. White kitchen paper holders and boxes are lined up, and kitchen paper hangs on a display holder.

An aisle in the kitchenware section. Clear food storage containers and seasoning containers are lined up on the shelves on the right, and frying pans hang at the back.

There is kitchenware that attaches to a refrigerator or similar surface with a magnet, such as kitchen paper holders. On another shelf, seasoning containers and food storage containers are lined up.

Bedding and furniture

Bedding comes in seasonal series. In the summer “N COOL” series, words like “接触冷感” (Cool to the touch) or “ひんやり” (Cool) are often used in the product names. In the winter “N WARM” series, the word “吸湿発熱” (Heat from absorbed moisture) is often used in the product names.
For furniture such as sofas, beds, and tables, display models are set up in the store. The display models are not for sale. Whether furniture can be shipped outside Japan is explained below.

The furniture section. A gray display sofa is in front, and display models of leather sofas and chairs are lined up at the back.

Paying

Payment

According to NITORI's information, you can use credit cards, debit cards, prepaid cards, and QR code payments at the stores. You can also pay in cash.
For QR code payments, besides Japanese services such as PayPay, you can use WeChat Pay and Alipay+. However, some stores do not accept QR code payments.
UnionPay cards are accepted at some stores and not at others. Ask the store staff.
As a rule, transit IC cards (Suica, PASMO, ICOCA, etc.) cannot be used at NITORI stores or on NITORI-Net (the online store). However, they can be used at some of the stores inside shopping centers.

Gift wrapping

Bags for wrapping gifts are sold for a fee. There are 4 sizes, and each is ¥50 (tax included) per bag.
If you would like noshi (paper attached to Japanese gifts), ask the store staff.

How to use cash and cards in Japan is explained in Do You Need Cash in Japan? | Where Cards Work, ATMs That Accept Overseas Cards, and Currency Exchange.

Delivery

Shipping outside Japan

Items ordered at NITORI stores cannot be shipped outside Japan. Orders placed on NITORI-Net from within Japan also cannot be shipped outside Japan.
When you open NITORI-Net from outside Japan, you can order through Buyee (a service from a company separate from NITORI that buys items from Japanese online shops on your behalf and ships them outside Japan). The countries and regions where it can be used are on NITORI's list. The list as of October 11, 2026 does not include the United States, Canada, or mainland China.

Shipping to an address in Japan

Items bought at a store can be sent by home delivery to an address in Japan.
For small items such as interior goods and household goods, the total shipping fee is at most ¥3,300 (tax included), no matter how many items you buy. Large furniture and items sent to Okinawa or remote islands are not covered by this cap.
NITORI's information does not say whether items bought tax-free can be shipped. If you buy tax-free, check at the register.

Taking items home in your suitcase

Tableware breaks easily, so wrap it in clothes or similar before putting it in your suitcase.
How to send large luggage to the airport or your hotel is explained in Send Your Suitcase by Courier | Airport to Accommodation, Accommodation to Airport (Yamato Transport).

Where to buy

NITORI Shinjuku Takashimaya Times Square

NITORI Shinjuku Takashimaya Times Square is a store located from 1F to 5F of the South Building of Takashimaya Times Square, on the south side of Shinjuku Station. It sells furniture, bedding, curtains, tableware, kitchenware, and storage goods.

Opening hours: Daily 10:00–21:00
Address: 5-24-2 Sendagaya, Shibuya-ku, Tokyo
Tax-free procedures: Available
Free Wi-Fi: Available (according to the store locator)

Station	Walking time (NITORI store locator)
Yoyogi Station	About 4 min
Shinjuku Station	About 6 min
Shinjuku-sanchome Station	About 9 min

An escalator going down to the floor below. On the wall at the bottom is a “NITORI” sign in white letters on a green background, written in Japanese and Latin letters.

On 6F of the South Building is Books Kinokuniya Tokyo, a store selling books in languages other than Japanese. The photo shows the escalator going down from that floor to the NITORI floors.

Takashimaya Times Square also has the department store Takashimaya Shinjuku, the household goods store HANDS, and the clothing store UNIQLO. How to use Takashimaya Shinjuku is explained in How to Use Takashimaya Shinjuku and Takashimaya Times Square | Hours, Access, the 11F Tax Refund Counter, the 5% Discount Card, HANDS and UNIQLO, HANDS in How to Use HANDS Shinjuku (formerly Tokyu Hands) | Hours, Floor Guide, the 5F Tax-Free Counter, Pokémon, Ghibli and Gundam Goods, Teapots, Kitchen Knives, Stationery and Tools, and UNIQLO in How to Shop at UNIQLO in Japan | Tax-Free Rules and Returns, Hemming Fees and Turnaround Times, Sizes, Payment, Choosing HEATTECH, UNIQLO Shinjuku Takashimaya.

Other stores that offer tax-free procedures

The table below shows stores in areas popular with travelers, selected from the stores listed on the “免税対応店舗一覧” (List of tax-free stores) in NITORI's store locator (checked on October 11, 2026). Opening hours differ by store, so check the store locator.

Area	Stores
Tokyo	Shinjuku Takashimaya Times Square, Shibuya Koen-dori, Ikebukuro Sunshine 60-dori, NITORI EXPRESS Ginza Loft, Asakusa EKIMISE, NITORI EXPRESS Ueno Marui, Oshiage Ekimae, NITORI EXPRESS Aqua City Odaiba
Osaka	Shinsaibashi Amerika-mura, LINKS UMEDA, DECOHOME Umeda Hankyu Sanbangai, NITORI EXPRESS Tennoji MIO, NITORI EXPRESS Kintetsu Uehommachi
Sapporo	NITORI EXPRESS Sapporo Marui Imai
Nagoya	NITORI EXPRESS Sakae Skyle
Fukuoka	Canal City Hakata, NITORI EXPRESS Mina Tenjin
Okinawa	AEON MALL Okinawa Rycom, Ishigaki, Miyakojima

Stores with “NITORI EXPRESS” or “DECOHOME” in their names are also NITORI stores.
Besides the stores in this table, the list also includes other stores in Tokyo, Osaka Prefecture, Fukuoka Prefecture, and Yamaguchi Prefecture.

Checking whether a store has stock

You can check the stock at each store on the product page of NITORI-Net. On the product page, press “他店舗在庫” (Stock at other stores), and it shows, by prefecture, stores with stock (◯), stores with little stock left (△), and stores with no stock (✕). Stock changes, so the item may be sold out by the time you arrive. NITORI-Net is in Japanese only.

Good to know

Returns and exchanges

Items bought at a store can be returned or exchanged within 14 days, counting from the day after the day you took the item home. Returns and exchanges are accepted at the service counters of NITORI stores and DECOHOME stores in Japan.
Bring the item, its packaging box, and the receipt. If you paid by card, also bring that card; if you paid with a QR code payment, also bring the smartphone you used to pay.
As a rule, refunds are made by the same method you used to pay. If you return an item at a store other than the one where you bought it, you may be refunded in cash.
Some items cannot be returned or exchanged. These are items marked “不可” (Not possible) in the “返品・交換” (Returns and exchanges) field on the product page of NITORI-Net.
NITORI's information does not say how returns and exchanges of items bought tax-free are handled. Check at the service counter.

Electrical appliances

Electrical appliances sold in Japan are made to be used with Japan's voltage. Voltage and plug shapes are explained in Plugs and Voltage in Japan | Type A Plugs and 100V: How to Check Whether You Need a Plug Adapter or Transformer.

Inquiries

NITORI's English website says that customer support, the store locator, and the app are in Japanese only.

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