How to Buy SHIBUYA SKY Tickets | Release Dates, Sell-Outs, Prices by Time Slot, Cancellations, What to Leave Behind for the Rooftop

Overview

SHIBUYA SKY is the observation facility of Shibuya Scramble Square, a skyscraper directly above Shibuya Station. From the 229 m rooftop and the observation floor on the 46th floor, you can look out over the city of Tokyo.

• Tickets are date-and-time tickets: when you buy, you choose the day you will enter and an entry time slot. Entry time slots are every 20 minutes.
• Tickets go on sale at 0:00 Japan time, 2 weeks before the day of entry.
• If adult tickets for a slot sell out on Webket, the official ticket site, you cannot buy them at the on-site counter either. Once you know the day you will go, buy in advance.
• Adult prices differ by entry time slot and by where you buy.
• Tickets at the child price are sold only at the on-site counter.

Where to buy

Where to buy tickets

1. Webket, the official ticket site: open it from the "TICKET" page of the SHIBUYA SKY official website. It can also be displayed in English, Chinese, and Korean. To buy, you need to register as a Webket member and log in. Payment is by credit card.
2. Travel booking sites of authorized sales agents: the "FAQ" page of the SHIBUYA SKY official website has a list of authorized sales agents.
3. The ticket counter on the 14th floor of Shibuya Scramble Square: this is the SHIBUYA SKY counter. It sells tickets for dates from that day up to 2 weeks ahead. Adult tickets bought at the counter cost more than those bought on Webket.

For credit cards you can use in Japan, see Do You Need Cash in Japan? | Where Cards Work, ATMs That Accept Overseas Cards, and Currency Exchange.

• Tickets bought from sites or businesses that are not authorized sales agents are invalid, and you cannot enter with them. You also cannot enter with tickets bought on resale sites.

Prices

Prices

Adult prices differ depending on whether your entry time slot is before 15:00 or at 15:00 or later. They also differ by where you buy.

• The adult price applies to people aged 12 and over. However, a child aged 12 who still attends elementary school pays the child price.
• The child price is ¥1,200. It is for children aged 11 and under who are not free under the next point, and for children aged 12 who attend elementary school.
• Children aged 5 and under are free. Children aged 6 are also free if they have not yet started elementary school.

Going with children

• Tickets at the child price are not sold on Webket. Just before entering, go with the child to the ticket counter on the 14th floor and buy one there.
• Even for a slot where adult tickets are sold out, child-price tickets are sold at the counter on the day.
• Children aged 11 and under and children aged 12 who attend elementary school, including children who are free, enter together with a parent or guardian who has an entry ticket.
• Adult tickets may be sold out at the counter, so buy the adults' tickets on Webket in advance.

Booking

Release date and time, and sell-outs

• Tickets go on sale at 0:00 Japan time, 2 weeks before the day of entry.
• If adult tickets for a slot sell out on Webket, that slot is also sold out at the counter. You cannot buy adult tickets for a sold-out slot even if you go to the facility on the day.
• When other people cancel, tickets for a sold-out slot may become available again. Check on the Webket date selection screen.
• If more people join your group later, you can buy additional tickets for the same slot as long as they are still on sale.

Cancellations and changes

• You cannot change the date or entry time of a ticket later. If you want to change them, cancel the ticket and then buy a new one.
• Tickets bought on Webket can be canceled free of charge until the end of the day before the day of entry. Some tickets bought from authorized sales agents' sites can also be canceled in the same way. Check the cancellation method on the site where you bought the ticket.
• As a rule, you cannot cancel on the day of entry itself. However, if the rooftop is closed at your booked entry time, you can cancel as long as you have not entered yet.
• Webket cancellations are made per payment. You cannot cancel only some of the tickets bought together in one payment.
• Tickets bought at the counter cannot be canceled.
• Once you have entered, there is no refund, even if the rooftop is closed. Even when the rooftop is closed, the indoor observation floor on the 46th floor is open.

Step by step

From buying to entering

This is the flow when you buy on Webket.

1. On Webket, choose the day you will enter and an entry time slot, choose the number of tickets, and pay by credit card.
2. QR codes for everyone in your group, including the buyer, are sent to the email address of the person who bought the tickets.
3. During your booked entry time slot, go to the entrance on the 14th floor of Shibuya Scramble Square, have the QR codes scanned, and enter.

• For the QR codes, either print everyone's codes on paper so that each person carries one sheet, or wait until everyone is together and show all the codes on the buyer's smartphone.
• You cannot enter earlier than the time of your booked slot. For example, if your slot is 14:00-14:19, go to the entrance during that time.
• If you are late, depending on how crowded it is, you may have to wait until a time set by the facility, or you may be refused entry. If the price for the time you actually enter is higher than the price of the ticket you bought, you pay the difference.
• After entering, you can stay until closing time. Once you leave, you cannot enter again.

For getting connected to check email while traveling, see Getting Online in Japan | eSIM vs SIM Card vs Pocket Wi-Fi, What to Check First, and Airport Pickup.

Opening hours

Opening hours and closed days

• Opening hours are 10:00-22:30. Last entry is 21:20. You cannot enter after 21:20.
• The ticket counter on the 14th floor sells tickets from 10:00 to 21:20.
• As a rule, the facility is closed on January 1. In addition, there are temporary closures and days with shorter opening hours. These are announced on the official website.

Conditions

Rules for going out onto the rooftop

• In weather such as strong wind, rain, snow, thunderstorms, or extreme heat, the rooftop may close without notice.
• You cannot take bags, backpacks, pouches, or other hand luggage to the rooftop. You also cannot take hats, tripods, monopods, selfie sticks, earphones, headphones, food and drinks, or anything that could be blown away or dropped. Leave these in the dedicated lockers on the 46th floor before you go out onto the rooftop.
• What you can take to the rooftop is your smartphone, a camera, and binoculars. Cameras and binoculars must have a neck strap or be small enough to fit in a pocket.
• If your clothes have no pockets, you can borrow a bag for taking things to the rooftop at the information desk on the 46th floor.
• On the rooftop, you can use only strollers lent by the facility. Borrow one at the information desk on the 46th floor. The number of strollers is limited.
• Tripods and selfie sticks can be used only indoors on the 46th floor. When it is crowded, you may not be able to use them even indoors. They cannot be used on the rooftop or in the outdoor area on the 46th floor.

Large luggage and food

• For how to use coin lockers, see How to Use Coin Lockers at Train Stations in Japan | Typical Prices, Payment and the 3-Day Limit. At the tourist information center "shibuya-san tourist information & art center" on the ground floor (1F) of Shibuya Fukuras, you can also leave large luggage if space is available.
• You cannot bring in food or drinks. You also cannot chew gum. You can eat and drink only in the café and bar inside the facility.

Getting there

Getting there

• SHIBUYA SKY is in Shibuya Scramble Square, which is directly connected to Shibuya Station. The entrance and the ticket counter are on the 14th floor.
• The floor numbers in this article are the same as the signs inside the building. The ground floor is 1F.
• The smoothest way to the 14th floor is the SHIBUYA SKY elevator, on the ground floor (1F) on the outside of the building.
• From JR Shibuya Station, go out through the Central Gate or the South Gate and head toward the East Exit. If you come from underground, the exit number is B6.

For the IC card you can use on trains and buses, see Welcome Suica: How to Buy and Use It | A 28-Day IC Card for Visitors to Japan.

Good to know

• Prices, release dates and times, cancellation rules, and what you can take to the rooftop may change. Before you buy, check the SHIBUYA SKY official website.
• For unlimited-ride tickets for the Tokyo subway, see Tokyo Subway Ticket (24, 48 and 72 hours) | Prices, where to buy it and how to use Tokyo's unlimited subway pass.