How to Shop at Bic Camera | Sections by Floor and Opening Hours at the Shinjuku Nishiguchi (West Exit) Store, Tax-Free Shopping, Airport Delivery
Bic Camera is a large retail store that sells everything from home appliances and cameras to toys, medicine, and daily goods. Using the Shinjuku Nishiguchi (West Exit) store in Odakyu Halc at the West Exit of Shinjuku Station as an example (one of three stores in Shinjuku), this guide explains the opening hours, the sections on each floor, how to get there, and services such as tax-free shopping and airport delivery, based on official information and photos taken on site.
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Overview
Bic Camera is a large Japanese electronics retail chain. Besides home appliances and cameras, it also sells toys, medicine, cosmetics, daily goods, alcohol, and more.
- According to the store list on the official website, there are 3 stores in Shinjuku: the Shinjuku Nishiguchi (West Exit) store, the Shinjuku Higashiguchi (East Exit) store, and the Shinjuku Higashiguchi Ekimae store.
- This article uses the Shinjuku Nishiguchi (West Exit) store, in front of the West Exit of Shinjuku Station, as an example.
- The official store page for the Shinjuku Nishiguchi (West Exit) store lists services such as tax-free shopping, airport delivery, and Free Wi-Fi.
Where to buy
Location of the Shinjuku Nishiguchi (West Exit) Store and How to Get There
The Shinjuku Nishiguchi (West Exit) store is on 2F to 6F of Odakyu Halc, a building in front of the West Exit of Shinjuku Station. Floor numbers follow the signs in the building, where the ground floor is 1F.
- The store page lists Exit B16 as the nearest exit both for the West Exit of Shinjuku Station (JR, Odakyu Line, Keio Line, Tokyo Metro Marunouchi Line) and for Shinjuku-nishiguchi Station on the Toei Oedo Line.
- You can also get there from Seibu-Shinjuku Station on the Seibu Shinjuku Line (South Exit).
The sign at the building entrance reads "ODAKYU HALC". On the Bic Camera information board in the photo in the next section, it said near the top that 7F was Odakyu Department Store and 8F was the restaurant floor.
Opening Hours
| Day | Opening hours |
|---|---|
| Monday to Saturday (except public holidays) | 10:00–20:30 |
| Sundays and public holidays | 10:00–20:00 |
- The store is open every day.
- According to the official store page, the opening hours follow those of Odakyu Department Store in the same building.
A pillar at the 2F entrance also showed the same opening hours as in the table above, along with "年中無休" (open every day of the year) (when we took the photo on October 27, 2026).
What to buy
Sections by Floor (Shinjuku Nishiguchi (West Exit) Store)
According to the floor guide on the official store page, the sections are as follows.
| Floor | Main sections |
|---|---|
| 6F | Games, toys, plastic models, figures, snacks, gachapon capsule toys, bicycles |
| 5F | Home appliances (air conditioners, air purifiers, refrigerators, washing machines, vacuum cleaners, kitchen appliances), lighting, glasses |
| 4F | Computers, Apple products section, cameras, watches, suitcases, stationery |
| 3F | Smartphones, TVs, audio, musical instruments, massage machines, batteries, power strips |
| 2F | Alcohol, food, beauty appliances, shavers, electric toothbrushes, medicine, daily goods, cosmetics |
- There is an ATM on 2F.
- 3F has a gift-wrapping service and a counter for picking up items reserved online.
The information board at the store entrance showed the names of the sections in Japanese, English, Chinese, and Korean.
Photos of the Sections
The following photos show sections of the store, taken on October 27, 2026.
On 6F, there was a section with many gachapon capsule toy machines lined up.
In the toy section on 6F, plush toys were lined up.
In the kitchen appliance section on 5F, electric rice cookers were lined up.
This is the computer section on 4F.
In the camera section on 4F, glass cases were lined up by manufacturer.
This is the suitcase section on 4F.
In the alcohol section on 2F, there were shelves of sake (Japanese rice wine).
Services
Tax-Free Shopping
- The store page for the Shinjuku Nishiguchi (West Exit) store lists tax-free shopping among its services. The information board at the store entrance also showed a "免税 Tax Free" sign.
- Who can shop tax-free, the purchase amount requirements, and the procedure are set by the national system. The way you receive the tax exemption changed on November 1, 2026. According to Bic Camera, you pay the price including consumption tax at the store and complete the tax-free procedure, then register where you want to receive the refund from the QR code you are given at the store. The deadline for registration is within 180 days of the purchase date. For details, see Tax-Free Shopping in Japan | The Refund Method from November 2026 and What to Do When You Leave Japan.
- For this article, we have not confirmed on which floor, at which counter, and in what order you complete the tax-free procedure inside the Shinjuku Nishiguchi (West Exit) store. Ask a staff member before you pay.
Outside the 2F entrance, there was a stand with tax-free shopping information. The stand said in English and Chinese that "the prices of the items in the store include consumption tax." Notices about campaigns for each payment method were also posted on it.
Inside the store, there was also a sign aimed at people shopping tax-free that read "Tax Free 10% OFF + Discount 5% OFF" (when we took the photo on October 27, 2026). The sign said the following:
- The 5% discount is described as applying when you pay with one of the payment methods whose logos are shown under "Pay With" (Alipay, WeChat Pay, UnionPay, VISA, JCB, Mastercard, American Express, and others).
- For paying tax-free, it says that "the total after the 5% discount must be more than 5,000 yen." The sign does not say whether this is a condition for the 5% discount or a condition for tax-free shopping.
- This 5% discount cannot be used together with other coupons.
- Under "No Discount", medicine, cosmetics, Apple products, Rolex, alcohol, game consoles, used items, outlet items, and so on are listed as items not eligible for the 5% discount.
This sign is as of October 2026. How you receive the tax exemption from November 1, 2026 is explained in Tax-Free Shopping in Japan | The Refund Method from November 2026 and What to Do When You Leave Japan. The discount conditions may change, so check with a staff member before you pay.
Other Services
- Airport delivery: A service that sends your purchases to the airport is listed among the services on the store page. Check the fees and conditions at the store.
- Free Wi-Fi: Listed among the services on the store page. The information board at the store entrance also showed a Free Wi-Fi sign.
- Online reservation for in-store pickup: A service that holds items you choose in the Bic Camera online shop so you can pick them up at the store.
Notes on Buying Electrical Products
Japanese home appliances are made for Japan's voltage and plug shape. When buying something to use in your own country, check the voltage and the plug shape. For details, see Japan Plug Type and Voltage | Type A and 100V: How to Check Whether You Need a Plug Adapter or Transformer.
Good to know
- Opening hours and sections may change. Check the official store page before you go.
- The in-store guidance on the official Bic Camera website asks you to be careful not to include other people in your photos when taking pictures inside the store. The photos of the inside of the store in this article were taken in a way that does not show anyone's face clearly enough to identify them.
- For places you can walk to from the West Exit of Shinjuku Station, see Walking from the West Exit of Shinjuku Station to Nishi-Shinjuku | Free Observatories at the Tokyo Metropolitan Government Building (Hours, Closed Days, Entrance) and Sights in the Skyscraper District.